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4images Issues / Ausgaben => Discussion & Troubleshooting => Topic started by: photopulse on April 25, 2005, 09:12:32 PM

Title: please help: some thumbnails does not appear due to norton internet security !?
Post by: photopulse on April 25, 2005, 09:12:32 PM

Hello

We tested the tool for now 2 weeks and everything is working fine but we still have a big problem.
some thumbnails does not appear on some machines due to norton internet security program !

On my machine everything is working well and on some other also but on some machines some of the thumbnails are missing ??? this is very strange and after some tests we find out that it has something to do with the norton internet security program and the "ad blocking" function. When this option is activated some of my thumbnails don't show up. we checked the settings of norton and could not find any strings in the the norton reference file that would explain why those thumbnails are blocked !!?

So we really don't know why some thumbs are showing up and other not ? even if they are exactly the same (rights, owner, jpg, ...) the only thing that is different are the name of the thumbs.

Here the link to the site : http://www.photopulse.ch/stock2  ... check gallery namibia

here a direct link to a thumbnail that appears : http://www.photopulse.ch/stock2/data/thumbnails/1/GD03-251-16.jpg

here a direct link to a thumbnail that does not appear : http://www.photopulse.ch/stock2/data/thumbnails/1/GD03-250-01.jpg

we wanted to buy the 2 licenses but before we have to resolve this problem.

Did somebody had the same problem ? can somebody help us ?

Thanx a lot
Jean-Luc

Title: Re: please help: some thumbnails does not appear due to norton internet security !?
Post by: V@no on April 26, 2005, 12:11:40 AM

I'm sorry, but this issue has absolutely nothing to do with 4images, u should contact NIS support center, not 4images support...
I've had exact same issue with NIS (note, it wasnt only happeing with 4images based sites!), and finaly I got tired of that BS and gave up, switched to another software, its just wasnt worth the trouble for me to continue suffer with NIS.

In my understanding NIS give some sort of "points" for each image (file size + dimentions + name + whatever) and if sertain number of points is reached it treat these images as ads. Well, whatever it does, I think its very not "thought through" that end-user has no control over this...

Title: Re: please help: some thumbnails does not appear due to norton internet security
Post by: martrix on April 26, 2005, 09:32:43 AM

As V@no says - this is not a 4images problem ;)

I can see all the (BTW: very wonderful) images incl. the thumbnails...

Title: Re: please help: some thumbnails does not appear due to norton internet security
Post by: Chris on April 26, 2005, 02:42:12 PM

I have no problem with the links either.  I held off from replying last night because v@no summed it up precisely.  This is one of the many reasons I ditched Norton Internet Security as well - years ago in fact.

I would suggest that you contact Symantec support with your issue and see if they can provide an answer.

Title: Re: please help: some thumbnails does not appear due to norton internet security
Post by: photopulse on April 26, 2005, 05:25:14 PM

OK thanx everybody

We will kick Symantec and see if they have a solution. If we find something out I will post it here later on

Jean-Luc

Title: Re: please help: some thumbnails does not appear due to norton internet security !?
Post by: SunnyUK on July 13, 2008, 01:18:11 PM

*bump*

I'm bumping this just to make people aware that this problem still exists. And as said in the thread, there's apparently nothing we can do about it other than accept that Norton is a bit to strict when it determines what constitutes an add. So if anyone has problems with "missing thumbnails", do check whether disabling Norton (or adding your domain to the white list) solves the problem before spending hours and hours going crazy over the code (as I just did :( )