1
Discussion & Troubleshooting / My site is down, help please!
« on: April 09, 2009, 09:20:32 AM »
Hi, my site www.ticas.cr is down, i have received this email from hosting company, but I have moved to this one bcz the previous hosting was down too, now i don't know what to fix, seem it is a problem on my side, any help?
This the email from the hosting:
System administration has been tracking higher resource usage on the machine housing your account, and has traced some of these issues to longer running mysql queries related to your account.
Unfortunately, at this time it is not clear exactly what on your site is causing these issues, but we do need you to see if you can reduce the burden these queries cause on the server.
In the shared system, most queries should complete through the server in less than a second. Some of the queries related to your account take a good deal longer than this to complete, and seem to be the source of some latency we are seeing in server response.
Here are examples of such queries:
| 389163 | ticasc5_imga1 | localhost | ticasc5_Hi5 | Query | 0 | Copying to tmp table | SELECT DISTINCT i.image_id, i.cat_id, i.user_id, i.image_name, i.image_description, i.image_keywords |
In order to maintain stability and responsiveness in the shared environment, you will need to review the site to see if you can make any changes that can better the efficiency of these queries.
Thank you in advance for your cooperation, and feel free to let us know if you have any further questions or if we can be of assistance.
Best Regards,
Marco
InMotion Hosting
System Administration
This the email from the hosting:
System administration has been tracking higher resource usage on the machine housing your account, and has traced some of these issues to longer running mysql queries related to your account.
Unfortunately, at this time it is not clear exactly what on your site is causing these issues, but we do need you to see if you can reduce the burden these queries cause on the server.
In the shared system, most queries should complete through the server in less than a second. Some of the queries related to your account take a good deal longer than this to complete, and seem to be the source of some latency we are seeing in server response.
Here are examples of such queries:
| 389163 | ticasc5_imga1 | localhost | ticasc5_Hi5 | Query | 0 | Copying to tmp table | SELECT DISTINCT i.image_id, i.cat_id, i.user_id, i.image_name, i.image_description, i.image_keywords |
In order to maintain stability and responsiveness in the shared environment, you will need to review the site to see if you can make any changes that can better the efficiency of these queries.
Thank you in advance for your cooperation, and feel free to let us know if you have any further questions or if we can be of assistance.
Best Regards,
Marco
InMotion Hosting
System Administration