White Screen Problem

[sandramichelle]

Hi,

Some of my users are reporting that when they try to visit the gallery, the screen is all white and they see nothing.  I'm not sure where to begin to troubleshoot this.  I haven't changed anything, and these same people used to be able to see the gallery without any problems.  Can anyone (please!) offer any ideas as to what the problem and a possible solution might be?

Thank you!

[nobby]

URL?

[sandramichelle]

http://www.inklust.net/gallery

[nobby]

http://www.inklust.net/gallery

Your HP can be opened easily.
No errors.

nobby

[sandramichelle]

thanks for checking it out.  i am not sure what problem others are experiencing, as it is opening fine for me, as well.  i appreciate the feedback.

[batu544]

HI,
     Sometimes  there are some issue from your hosting company, please refer your server log to know more details about the error.

Thanks,
batu544

[sandramichelle]

Okay, I'm back because the problem doesn't seem to be resolved.

Upon visiting the page http://www.inklust.net/gallery everyone can see the page.  The problem happens when some of our registered members log into the gallery.  They get the blank, white screen after they have logged in.

The hosting company says that they are not picking up any errors and everything seems to be running fine.  Obviously, that is not the case.

I found this thread:
http://www.4homepages.de/forum/index.php?topic=23799.0

I followed the advice given to the guy in this thread and looked for the same type of code that was found in his main.php and auth.php files, which looked to be some sort of script.  I can't find anything that looks like that in my files.

Does anyone have any other ideas?  I would be so grateful for any help you could offer me!

[V@no]

in global.php find:
error_reporting(E_ERROR | E_WARNING | E_PARSE);

insert below:
error_reporting(E_ALL);
ini_set("display_errors", 1);


Now see if any error shows (or logged in the logs)

[sandramichelle]

Thank you, V@no...

I added those lines and no error shows.  Also, the error log isn't showing any error associated with the gallery at all.

[V@no]

can you create test user and post login info

[sandramichelle]

It won't let me add a new test user for some reason.  I'm going to PM you my own user name and password here.  Thank you!